About Ellie.k

Welcome to Ellie.k, where you will find the perfect yarn for your next project, clothes, accessories or decorations. No matter crocheting or knitting, this is the place for all makers.

Share your projects with us

Tag @ellie.k on social medias to share all the things that you make, share your stories and experiences with us.

FAQs

Ordering & payment

Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, Mastercard, Amex), Paypal, Apple pay and Google pay

Q: Can i modify or cancel my order after placing it?

A: If your order hasn't been packed or shipped yet, we are happy to help! Please contact us as soon as possible.

Shipping

Q: Where do you ship?

A: We currently shop Australia-wide only.

Q: How much is shipping?

A: Shipping is calculated at checkout. We offer free shipping on orders over $59, or free local delivery for orders over $49.

Q: How long will my order take to arrive?

A: Orders are usually dispatched within 2-3 days. Delivery times vary depending on your location, but most parcels arrive within 2-7 business days.

Returns & Exchanges

Q: Do you accept returns?

A: We accept returns on unused products within 30 days of delivery. Sale items are not accepted.

Q: What if my order arrives damaged or incorrect?

A: Please get in touch with us right away with your order number and photos - we will make it right!

Other questions

Q: Can I ask for yarn recommendations?

A: Absolutely! Send us a message with live chat or email with details of your projects - we're happy to help.