Q: What payment methods do you accept?

A: We accept major credit/debit cards (Visa, Mastercard, Amex), Paypal, Apple pay and Google pay

Q: Can i modify or cancel my order after placing it?

A: If your order hasn't been packed or shipped yet, we are happy to help! Please contact us as soon as possible.

Q: Where do you ship?

A: We currently ship Australia wide and New Zealand

Q: How much is shipping?

A: Shipping is calculated at checkout. We offer free shipping within Australia on orders over $59, or free local delivery (61612-6167) for orders over $49. Free shipping within New Zealand on orders over $79.

Q: How long will my order take to arrive?

A: Orders are usually dispatched within 1-2 days. Delivery times vary depending on your location, it might take 2-7 days for parcels to arrive.

Q: What shipping company do you use?

A: We use Australia post to ship our orders, as it is the most trustworthy shipping company to use.

Q: Will I be able to track my order once it's shipped?

A: Yes, a tracking number will be provided so you know when to expect your parcel.

Q: Do you accept returns?

A: We accept returns on unused products within 30 days of delivery. Sale items are not accepted.

Q: What if my order arrives damaged or incorrect?

A: Please get in touch with us right away with your order number and photos - we will make it right!

Q: Can I ask for yarn recommendations?

A: Absolutely! Send us a message with live chat or email with details of your projects - we're happy to help.