物流政策

Shipping Policy

Processing Time:
All orders are processed within 2-5 business days. You will receive a confirmation email once your order has been shipped. Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Methods:
We currently ship only within Australia and to New Zealand. Shipping options may vary based on your location and the size of your order.

Shipping Costs:
Shipping costs are calculated at checkout based on the weight of your order and your delivery address. We aim to provide the most economical shipping options available.

Delivery Time:
Delivery times vary based on your location and the shipping method selected at checkout. Typically, you can expect your order to arrive within 3-10 business days after processing.

Order Tracking:
Once your order has shipped, you will receive a tracking number via email, allowing you to track your order’s journey to your doorstep.

Damaged or Lost Orders:
If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

Returns and Exchanges:
Due to the nature of our products, we do not accept returns or exchanges unless the item is defective or damaged upon arrival. Please refer to our Returns Policy for more information.

Contact Us:
If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to us at info@elliek.com.au.